We audit your customer conversations, fix the broken workflows, QA human and AI experiences — and prove the customer actually got resolved.
One accountable journey — not another platform. Every engagement moves through the same four checkpoints.
Find where customers, revenue, and trust leak — calls, follow-up, handoffs, post-sale.
Design the human + AI workflow before anything gets automated.
Score every conversation — human and AI — against intent, accuracy, and outcome.
Evidence the customer got resolved and the business captured the value.
Find where customers, revenue, and trust leak — calls, follow-up, handoffs, post-sale.
Design the human + AI workflow before anything gets automated.
Score every conversation — human and AI — against intent, accuracy, and outcome.
Evidence the customer got resolved and the business captured the value.
A structured review of your calls, follow-up, handoffs, website, and operating procedures — before you commit to any AI vendor, including us.
Every conversation — human or AI — scored against intent, accuracy, handoff quality, and outcome. Reported in artifacts executives actually read.
Resolution, revenue capture, response time, handoff quality, customer clarity — not activity metrics. Each card below publishes only when the wording is approved.
ROI CX.ai audits your customer conversations to find where experience is leaking, fixes the broken workflows, QAs both human and AI interactions, and proves the customer actually got resolved. It is one accountable journey — audit, fix, QA, prove — not another platform to buy.
We audit before you automate. Most AI pilots fail because they automate a broken workflow. We map where customers, revenue, and trust leak first, design the human and AI workflow, then QA every conversation after launch — so automation fixes the problem instead of scaling it.
Containment means an AI agent handled a conversation without escalating. Resolution means the customer's actual problem got solved. Containment is not satisfaction and deflection is not resolution — we measure whether the customer was resolved and the business captured the value, not activity metrics.
Book a 20-minute CX leak review. Bring your data, no pitch deck required. We look at where customers are leaking before, during, and after the sale, and show you what an audit would surface — before you commit to any AI vendor, including us.
Operators: fitness and franchise brands, home and field services, healthcare and wellness, financial services, BPOs and contact centers, and post-sale onboarding teams. Anywhere customer experience depends on which location, agent, or handoff answers, the accountability layer applies.
20 minutes. Your data. No pitch deck.